常用的KPI舉例
常用的KPI舉例 |績效指標表 | |方面 |類型 |項目|性質 |單 |計算|評價| | | | | |位 |方法|周期| | |1、評價經濟效益指標 |成果度| | | | | | | | |量 | | | | | | | | |產品銷| | | | | | | | |量 | | | | | | | | |原材料| | | | | | | | |周轉天| | | | | | | | |數 | | | | | | | | |資產負| | | | | | | | |債率 | | | | | | | | |營業(yè)額| | | | | | | | |增長率| | | | | | | | |噸產品| | | | | | | | |可控銷| | | | | | | | |售費用| | | | | | | | |產銷| | | | | | | |率 | | | | | |（一）|顧客核心成果量度 | | | | | | | | |1、市場占有率 |成果度| | | | | | | | |量 | | | | | | | | |產品1 | | | | | | | | |市場占| | | | | | | | |有率 | | | | | | | | |客戶流| | | | | | | | |失數 | | | | | | | | |新客戶| | | | | | | | |數 | | | | | | | | |顧客滿| | | | | | | | |意率 | | | | | | | | |凈毛利| | | | | | | | |率 | | | | | | | |1、產品和服務特征 |績效驅| | | | | | | | |動 | | | | | | | | 功能：產品的使用定位 | | | | | | | | | |一般需| | | | | | | | |求 | | | | | | | | |內在質| | | | | | | | |量不良| | | | | | | | |率 | | | | | | | | |產品1 | | | | | | | | |車皮最| | | | | | | | |長到達| | | | | | | | |時間 | | | | | | | | |顧客關| | | | | | | | |系綜合| | | | | | | | |評價 | | | | | | | | |包裝形| | | | | | | | |象 | | | | | | | |1.財務之于各部門 | | | | | | | | | |稅收與資金籌劃滿意度 | | | | | | | | |存貨管| | | | | | | | |理 | | | | | | | | |文秘工| | | | | | | | |作滿意| | | | | | | | |度 | | | | | | | | |原輔| | | | | | | |料檢| | | | | | | |驗滿| | | | | | | |意度| | | | | | | | | | | | | | | | |新產品| | | | | | | | |比例 | | | | | | | |1.采購環(huán)節(jié) |成果度| | | | | | | | |量 | | | | | | | | |采購計| | | | | | | | |劃完成| | | | | | | | |率 | | | | | | | | |原料噸| | | | | | | | |裝卸費| | | | | | | | |技術方| | | | | | | | |案滿意| | | | | | | | |度 | | | | | | | | |一次交| | | | | | | | |驗合格| | | | | | | | |率 | | | | | | | | |銷售計| | | | | | | | |劃完成| | | | | | | | |率 | | | | | | | | |對帳| | | | | | | |單簽| | | | | | | |回率| | | | | | |1.員工能力 |績效驅| | | | | | | | |動 | | | | | | | | |員工滿| | | | | | | | |意度 | | | | | | | | |信息系| | | | | | | | |統支持| | | | | | | | |流程能| | | | | | | | |力 | | | | | | | |員工建議數 | | | | | | | | | |員工建議采納數 | | | | | | | | | |重要流程的實際改進速率 | | | | | | | | | |臨時工轉正比例 | | | | | | | | | |新員工比例 | | | | | | | | | |員工晉升比例 | | | | | | | | | |員工發(fā)表論文數 | | | | | | | | | |個人與組織的整合度 | | | | | | | | | |團隊的意識與績效 | | | | | | | |
常用的KPI舉例